Threaded to the booking
Every message a guest sends lands on the reservation it belongs to - no more hunting through a mailbox for the thread that matches a name.
Threaded to the booking
We are almost ready for launch.
Inbox
One inbox, every booking already attached.
Connect the mailbox you already run your business from. Every reply from a guest lands on the reservation it belongs to, and every reply you send goes out from your own address - not a shared inbox nobody checks.
Gmail · Outlook · IMAP / SMTP
Amara K. - Mara, 3 nights
Her reply about the deposit lands on the same booking she enquired about at midnight.
Connect your mailbox
Bring the inbox you already use
OAuth for Gmail and Outlook, or plain IMAP/SMTP for anything else - gizmostours.com uses their existing Gmail account, no new address to give out.
GGmail
OOutlook
@IMAP / SMTP
Send from your own address
Replies go out from your connected mailbox, not a shared no-reply address, so a guest sees exactly who they are talking to.
Send from your own address
Email templates
Save the replies you send most - a quote follow-up, a deposit reminder, a welcome note - and drop them into a thread in one click.
Email templates
Works with what you already use
Connect Gmail or Outlook with OAuth, or point TBW at any IMAP/SMTP mailbox - your existing provider, not a new one to manage.
Works with what you already use
Inbox questions, answered
Do I have to switch email providers?
No. Connect the mailbox you already use - Gmail, Outlook, or any IMAP/SMTP provider - and TBW reads and sends through it.
Can more than one teammate use the inbox?
Yes. Seats with inbox access see the same threads, so a booking is never stuck waiting on one person’s laptop.
What happens to messages that are not about a booking?
They land in the inbox unthreaded so you can still read and reply to them - TBW only links a thread to a booking when it can match one.
Stop hunting for the right email thread.
Connect your mailbox and every reply finds its booking automatically.