Every traveller, with the whole story attached.
Trip history, documents and payments live on one profile — not scattered across an inbox, a spreadsheet and a payment app. When it is time to reach out, drip campaigns do it for you, safely.
Generic CRMs do not know what a deposit or a departure date is.
A guest is more than a contact card. TBW builds the CRM around the booking itself — every quote, proposal, payment and message rolls up onto one traveller profile automatically, because it already lives on that booking.
One profile, the whole relationship.
Every traveller and travel-trade partner gets a profile that pulls together every trip they have taken or enquired about, every document sent, and every payment made — automatically, because it is the same record the booking used.
- Full trip history across seasons, not just the current booking
- Every quote, proposal, proforma, invoice and receipt in one place
- Payment history matched against each trip, deposit and balance
- Works the same for direct guests and travel-trade partners
Reach past guests without burning your domain.
Build a multi-step drip sequence once — a returning-guest nudge, a seasonal offer, a re-engagement series — and TBW sends it from your own connected mailbox, spaced out under warm-up-safe daily limits so your domain's reputation stays intact.
- Multi-step sequences with delays between each email
- Daily sending caps that ramp up gradually on a new mailbox
- Sends from Gmail, Outlook or your own IMAP/SMTP mailbox
- Target by trip history — for example, everyone who travelled last green season
The nudge that gets sent even when you forget.
Some follow-ups matter too much to rely on memory. TBW watches the booking and sends them on your behalf, from your mailbox, at the right moment.
Balance due reminder
Sends automatically ahead of travel if a deposit balance is still outstanding.
Quote expiring
Nudges a traveller who has not responded to a quote before it lapses.
Post-trip thank you
Goes out after departure, with a natural opening to ask for a review or refer a friend.
Give every guest a real profile.
Free to start. No card required. Paste one snippet and you're live.